HalloweenCostumes.com Customer Reviews
Real Reviews Written by Customers Just Like You!HalloweenCostumes.com is dedicated to helping customers just like you create your best Halloween ever. Whether it’s trick-or-treating with the family, holiday celebrations throughout the year, or hitting up the biggest party on the block, we want you to have an awesome experience, full of confidence, joy, and all the wonderful things that create giggly, grin-filled memories that are meant to be shared.
We love to hear from our customers, the good, the bad, the ugly, and the goofy. Please read through these real reviews written by customers just like you. We think you’ll like what they have to say!
And if you’d like to tell us what you have to say, please email us. Comments, stories, photos, whatever ya got, we want it. We can’t wait to hear from you!
The Best Costume Place. HalloweenCostumes.com is the best place to get your costume for Halloween, Comic Con, or any Party!! Shipping is super Fast and the customer care is A+. I order a Bluntman outfit and it fit perfectly and it came with everything I needed!! Kelly J. helped me with my order and he gave the Best customer service ever. I would recommend and will be back! I love you HalloweenCostumes.com
Chris S
August 15, 2024
Awesome Disney Selection for Adults. I discovered this site about a year ago before Halloween. My first experience with them was fantastic! Their Disney selection is awesome, and their “made by us” options are very high quality. I needed to change sizes and the process was smooth. I look forward to more fun/quality costumes from them in the future!
Casey Y, Washington
July 25, 2024
I’m really loved getting my costume!! I was so surprised at the selection of Plus size costumes! I assumed they would be still too small so I got a size bigger than I normally would get but it was actually sized correctly (even though it was a little big, it was just a few safety pins from looking perfect!) The quality of the adult costume I got was awesome. The infant one, wasn’t as well made but he wore it for pictures and he looked cute so I was happy!! The infant costume was sent missing an item so I had to talk to CS. It was easy but there were a few problems along the way that were simple mistakes and misunderstandings. But everything was great in the end. I’m so happy with my costume and will definitely order again!!
Kass
January 2, 2024
I wish I stumbled upon this site previous years because they have a wide range of Halloween costumes. My family and I love to do group costumes but Spirit Halloween was our usual place but it’s usually the same costumes. I started googling and found this site and so glad I did. Now there is so many group costume options to choose from for the years to come. I also love that they have a lot of Disney character options. I might even buy some elf costumes for Christmas photos! I had to return an item because my son changed our group theme, I found the return process to be simple and straightforward. Their shipping was fast as well. I’ve already recommended this site to multiple family/friends. Keep it up guys!
Ruth W
October 6, 2023
I am amazed at the level of customer service I received. In today's world where it's frequently a bad experience, I was very astounded to speak with someone that genuinely cared and was efficient and kind. I would shop here again based just on the customer service!
Robin, Nebraska
May 13, 2021
Great products, great prices, and great service! This is the place to find some of the best costumes. You got to try them out!
Debra, Florida
Listen... this was hands down the best customer service experience I have ever had. I am producing a school play on a VERY small budget. I have ordered a good amount of costumes from you all and every contact I have had with customer service has been amazing. I tell all of my costume mistresses. However.. this one went above and beyond! Zane deserves some sort of award. He made a busy customer with a long to do list stop and smile for awhile... thank you Zane and thank you Halloweencostumes.com!
Melissa, Pennsylvania
February 7, 2020
This was my first time and it was a wonderful experience!! Love it!! This is my first time. I bought two Halloween costumes. One for me and one for my little Yorkie. We are both like minions, so they fit large for both of us. The customer service department was excellent and fix my situation in just a few minutes. They knows what customer service is all about. I'll give them 10 stars!!!!”
Jeanette Lopez
October 17, 2018
I was absolutely impressed with my experience - the costume was great- however my cousins costume was too big on her and so I let her wear mine and I wore hers-it was not as fun as the one I ordered from you but she felt better in it as she did not have to use a whole bunch of safety pins. The party was a huge success Grandma was able to bring in her 80th in a big way. I do not have the pictures yet but will probably have then soon. Thank you for all of your help in getting me (well my cousin :) ) a costume on time.”
Marianne
Customer Support on Point. Katie from the Customer Support team was amazing and helpful, she took care of the problem in a blink of an eye.
Mirko V, Russia
August 6, 2024
Great Expereince Through the Years. Hello this is my third time ordering from you. Every time it was a success and my son was super happy about the look and design of the costumes we buy for Purim.
Ana Stasia H, Isreal
March 27, 2024
My Granddaughter won a costume competition at her dance studio in the Mac and Cheese costume from Halloween Costumes. Fit perfectly, good quality and was packaged great for shipping. I have ordered several costumes this year. They have all been perfect.
Janeen G
November 22, 2023
First Class Costumes and Customer Service!! The costume selection is vast and very reasonably priced. That alone is reason enough to shop here, HOWEVER, the customer service??? OUTSTANDING! The gentleman I spoke with was both knowledgable and so so friendly, that makes alllllll the difference. Thank you guys so much, that's a little too rare these days. I'll definitely shop from here again. Although I've got one suggestion, would you consider opening up a location in Canada? ;)
Tammy F, Canada
September 29, 2023
I wore the Deluxe Kansas Girl costume dress to two costume contests and rode my horse twice in it (total of 4 hours riding). I got it really dirty and it came through the wash just like new! I am short waisted so I shortened the front and back straps so I didn't look too small in it. It has a really nice full skirt, lots of layers. I had a little extra room in the waist which was nice but the cuffs at the sleeves were very snug but I do have very muscular arms. I got so many compliments and really enjoyed being Dorothy this year!
Crystalyn H
October 28, 2022
Very happy with my first purchase at HalloweenCostumes.ca! Pre-purchase I found the company reps to be promptly responsive to my email inquiries and on the day I wanted to place my order I had to seek some assistance by phone with registering my account. The agent I spoke to was great and helped me complete my registration and place my first order including my new customer first order discount. My order arrived quicker than expected which was great. I will have no hesitation to make future purchases here when the need arises. So glad I found them!
Mark, Canada
I called today to express my thank you for your wonderful service. I ordered a gorilla suit with overnight service for a "social distancing" surprise today for my granddaughter's 9th birthday. Her grandpa will be able to dress up, and deliver balloons to her friends in a circle of cars who will be helping her celebrate. Her surprise in just an hour will be overwhelming. Thanks so so much.
Dede, Washington
May 3, 2020
I’d just want to thank Liz! I was chatting with her last night about an issue with my order and she handled it really well. I get anxious every time I order stuff online because you’re unsure if it’s real or not but the good thing about this site is that the customer service is legit and having a live chat is very convenient and reassuring. Not to mention they have tons of costumes to choose from! I love it. Can’t wait till my order arrives! Once again, thank you, Liz Z!
Aejay, Louisiana
October 22, 2019
The kids loved the costumes, thank you so much.” Here is what they had to say:
Shawn (8yrs) — “Everyone freaked out when they saw me as Darth Vader…especially my friends. The mask is cool because it has air holes to breathe and eye sockets that look just like Darth. I can see out, but people can't see it. I like that.”
Leshee (6yrs) — “When I wear it, it is like I have a protective force-field around me.”
Tom (4yrs) — “My double-end lightsaber… I like it a lot. I like my lightsaber because it has a hook that keeps it from collapsing so I can keep it out.”
Mich (3yrs) — “My costume is really really cool. They were like costumes we never had before. It's fun to be in my costume.”
Nora O., Rhode Island
AWESOMCOMPANY GREAT CUSTOMER SERVICE AND FOLLOW UPS. GREAT QUALITY AND AFFORDABLE COSTUMES OF ALL SIZES. GREAT SELECTION OF OLD AND NEW CHARACTERS. FAST SHIPPING.
Mack
August 5, 2024
Always a Positive Experience. Have ordered several costumes from them over the years, also Halloween accessories and decorations. The last costume arrived on time, and fit very comfortably (I prefer slightly roomy to too tight.) As with many online costume orders, in the past a couple of times things fit too tightly; returns were handled easily and quickly and I received credit to order the next size. Will definitely purchase from them again (I host two costume parties each year, so regularly need unique things!) The have a good variety of plus size costumes, which is helpful!
Patrice D, New Jersey
February 8, 2024
Happy with My Experience and Would Order Again. Ordered the warlock staff, witch doctor hat, makeup and bone necklaces to kind of put together my own witch doctor look. Everything well packaged and delivered right when it said it would be. Ended up winning “scariest costume” at my Halloween euchre gathering and almost won best costume too... everyone loved the staff in particular. Easy to earn reward points as well.
Autumn G, Michigan
November 13, 2023
Ugly sweater? Hardly! I purchased an absolutely gorgeous Krampus sweater from here. The colors are amazing and vibrant and the graphics are magnificent. It does run a little large. I'm 6'5" and 250 so an XL would actually fit. The speed of delivery and response time from customer service was excellent!
John J
December 19, 2022
Best costume store I've ever shopped at! I love HalloweenCostumes and FUN because of their amazing prices, good quality products, and the “Made by Us” line of costumes. I became a fan little over a year ago and some of my best costumes and cosplays are from this company. If you love quality for a good price, then this is the store for you! Don't forget to sign up for the members rewards so you can get points for gift cards!
Alexander R
I am so happy I ordered from this website!! Fast shipping, great selection of merchandise, and wonderful customer service! Customer service helped me with the sizing chart and it fits perfectly. The quality of my Beetlejuice Blazer and pants was WAY ABOVE what I anticipated. Excellent quality and affordable. Will shop here again and again!! Very happy shopper!!
Chelsea, Florida
Just wanted to say thank you for the amazing service and lightning-fast delivery. I ordered on Sunday, a Back to the Future Hover Board (which is absolutely brilliant), and it was at my front door in Sydney Australia today, Thursday! I am very surprised at how fast it arrived given COVID and thought I would be waiting months for my delivery. Absolutely amazing!!
Kylie, Australia
September 2, 2021
This shopping process has been amazing from start to finish. I purchased over 25 costumes for a school play and then needed to exchange a few sizes. The buying was easy, shipping was quick, quality great and online chat customer service was excellent and exchange simple.
Anonymous
May 14, 2021
You guys are the bomb!!! I had ordered a costume, which was processed, but then at the last minute I changed my mind and went ahead and ordered the 2nd one. I was thinking the 2nd one wouldn’t come the next day when I ordered it around 1pm and also based on what the customer service rep said, that it wouldn’t come the next day, I went with my gut and ordered it anyway and Both orders came the next day as promised!!! Thank you so much for your fast service and awesome website.”
Dance Mom Chris
November 30, 2018
Hi there just wanted to say thank you for the great service. My costume arrived in New Zealand 8 days after I ordered, 2 days before the party. Thanks for the prompt turn around.”
Paul T., New Zealand
Loved my costume and scared Kids all night even in the snow we had. Only downfall is the leggings didnt fit but I wore black underneath and looked way better. I’m 6ft so length of everything was perfect! Can’t wait for next years costume. Have 3 picked out ready! And best thing I loved even more I ordered my costume on a Sunday and had it at my doorstep by that Wednesday mid October! Highly recommend this company for your Halloween needs!
I was surprised at the quality of the costume. Normally it's made with thin fabrics and a tie back. This was thick material and a zipper back. True to size when using their size chart. I bought this costume for a Halloween wedding and I'm very happy that I'm going to look nice and feel good in it. I can't find one bad thing to say!! I'll never shop at the big retailers or party city ever again!!!
This costume was great. It fit perfectly. It was a bit difficult to sit since it's made of burlap. The material is also itchy so it's best to wear a long sleeve shirt. The head was squashed right out of the box. I used my handheld steam cleaner to get out all the wrinkles from the costume and the foam head. The steam also helped get rid of some of the itchiness of the burlap. I won a $50 gift card at work with this awesome outfit. My next costume will definitely be from Halloween Costumes.
This was a great quality costume! I bought this for my son who is 12 and i purchased an adult small because he is tall and slender build (5ft). and everyone loved it so much especially the over sized head, my nephew loved it so much he got one as well! The shipping was super fast! My nephew originally purchased a kids XL and it turned out to be a little snug, So he was able to return and purchase an adult small and it still came before Halloween!
I ordered a dress on Wednesday for a Christmas Party tonight (Saturday). I paid for two day shipping and the dress arrived late on Friday — in plenty of time for the party! The dress is very cute. I'm glad it arrived early, as I needed to toss it in the dryer to get the wrinkles relaxed — but it looks and fits great. And it's sturdy enough to dance in — that is important. My experience this time is all very good.”
AnnaBanana
December 1, 2018
I just wanted to thank you for how fast the shipping was on my costume. Your description of the item was accurate and my costume fits great! Thanks for such great customer service. I will be ordering from your company in the future and recommending it to others for sure!”
Denise S.
I ordered my "outfit" for a benifit weekend (4/27-29) with the Shrine ladies (wives of Shriners). The theme is the Roaring 1920's. I was able to get all that I needed for my outfit and it looks great. I was worried that it would have that CHEAP look. But everything looks great and a lot of the other ladies have ordered from you after seeing my "stuff". I will surely order from you again when I needed something special. My order was very prompt and was well packaged. VERY pleased with everything.”
Kathleen, Missouri
I just wanted to let you know that I am exceptionally impressed with your customer service. I placed an order that arrived quickly and securely. One item was missing and was shipped almost as soon as I sent an email request for the item. I phoned in since your email reply went to my spam folder and received exceptional phone support. Thank you for all you do.”
Jeremy S.
I recommend HalloweenCostumes.com to all of my friends. The selection is huge. The prices were lower than other sites. My costumes were shipped and received quickly. The costume quality was excellent too, even better than I expected! I went back twice to place more orders. I did need assistance on one order, and I was immediately helped by a very polite employee. I'm a very satisfied customer.”
Sandra
October 19, 2019
Excellent service in ensuring the package arrives in stipulated date. And most importantly you sell plus size costumes as I am size US 20 and it's very difficult to find plus size costumes.”
Phine
December 6, 2018
I ordered an authentic Gene Simmons costume from this company. The package arrived earlier than I expected. The costume came in its own carrying case, with extra pieces in case some of the metal clips came off from wear. The boots came in an amazing flame box. Great experience. I will be purchasing from them again.”
Josh L.
I recently purchased a Green Lantern lantern and got it a LOT faster than I thought. I just wanted to say thanks for the great service and that I will be sending all my geeky friends your way. When the box was sitting on the steps I looked ay my friends and said, ”There's no way that it's here already”. They were green with envy over my Green Lantern lantern!”
Linda., Pennslyvania
The customer service level I received was outstanding. I had a question regarding what size to order for my 5 year old son. The question initially couldn't be answered by the live chat customer service representative. The representative was named Tyler, he went to the warehouse and measured both costumes. Because of his willingness to do this I ordered the correct size. Had he not done that I would have ordered the wrong size and would have had to do a return. Also this provided me with a comfort level and I subsequently ordered costumes for the whole family, rather than purchase those other costumes through a retail establishment.”
Tanya M.
Products are quality and affordable. The website has successfully offered what I have needed. It is clear and easy to use and most importantly I got my product on time and like I said before I was very pleased that affordable did not mean very low quality. I really appreciate my experience and I hope this business prospers because of its good and honest services! Thanks to all the staff that make it possible.”
Chelsii
I just wanted to say, 'thank you.' I received my order today and was pleasantly surprised to receive it soooo quickly. Was not expecting the order to arrive for a few more days. We opened it and it's perfect!! My daughter is doing a book report on Indians, and she needed the costume to act out her book report. Thank you again.”
Carl S., Brazil
I love ordering from HalloweenCostumes.com they made it easy. The costume was perfect fit and true to size. The quality is awesome. Will be looking to buy more from here.”
Emi
February 13, 2019
I ordered this 22 hours ago and it's already at my door! Thank you! I ordered a similar lion wig from Amazon on Monday, and it's not supposed to be here till tomorrow by 10pm! You guys are fast and great! Thank you thank you thank you!
Robyn, Ohio
[after being emailed a copy of her order per her request] “Perfect! I see why you guys are rated A+ from the BBB! thanks so much!”
Amy M.
This website offers a large selection of Halloween costumes made from quality materials. The site is easy to navigate and their prices are great. Halloweencostumes.com has different shipping options, even for international. I would recommend shopping for costumes on this site.”
Tonya T., Mississippi
Would just like to say I have received my order and that I am really pleased with the service and product. I am sure I will be ordering again soon. Thank You.”
Steve, United Kingdom
February 7, 2019
I wanted to thank you for the great customer service and terrific costume! The online chat is so helpful and the staff is courteous and knowledgeable. what a pleasure to deal with. I have already referred 3 people to the site, and I believe two have already placed orders. Thanks again. I look forward to doing business with you again next year.”
Roxanne K.
I just wanted to let your company know that you are awesome in quality and delivery. Your customer service is above and beyond. A special thank you to Johnathan for all his help.”
Leila, Florida
Novemberr 14, 2017
I was very satisfied with everyone I came in contact with. I returned my outfit because it was too big and exchanged it for a smaller one that fit perfectly! All transactions with Halloween Costumes have been extremely easy and all personnel I spoke with were very professional and helpful. I will definitely contact Halloween Costumes in the future.”
Lynnie
December 6, 2018
